ABOUT THE OPPORTUNITY

Our client, a growing private healthcare organisation, is seeking a systems-driven HR Manager to build and lead its people infrastructure. This is a hands-on leadership role for someone who can establish HR systems from the ground up, strengthen workforce accountability and link people decisions to measurable business outcomes across multiple sites.

KEY RESPONSIBILITIES

• Design and implement scalable HR policies, structures, standard operating procedures and employee processes.
• Lead the setup, configuration and ongoing optimisation of Zoho HRIS; train managers and employees on its use.
• Oversee workforce planning, recruitment and people operations across onsite, hybrid and remote teams.
• Create performance management frameworks, measurable KPIs and regular productivity reviews.
• Monitor staffing efficiency and workforce cost-to-revenue ratios; identify improvement opportunities.
• Manage employee relations, engagement, policy enforcement and employment-law compliance.
• Partner with senior leadership on organisational design, accountability and business performance.

WHAT WE ARE LOOKING FOR

• 5–10 years of progressive HR experience, including at least 3 years in an HR Manager position.
• Demonstrated ability to build HR frameworks and systems, not only maintain existing processes.
• Hands-on experience implementing, configuring and training teams on Zoho HRIS.
• Experience measuring workforce costs, productivity and cost-to-revenue performance.
• Background in a structured, service-oriented organisation; healthcare, hospitality or similar sectors are relevant.
• Experience managing teams across multiple work arrangements and locations.
• Strong communication, stakeholder management and sound judgement.