Job Summary

We are seeking an experienced Admin & HR Manager to oversee the organisation’s human resources and administrative operations, with a strong focus on performance management, employee accountability, and organisational effectiveness within a fast-paced FMCG (Wines & Spirits) business.

The ideal candidate will have strong hands-on experience in developing KPI systems, managing performance reviews, analysing departmental performance, and supporting effective HR and administrative processes.

Key Responsibilities

Performance Management

• Design and manage KPI frameworks, scorecards, appraisal systems, and performance dashboards.
• Coordinate weekly and monthly performance reviews using the Target → Actual → Gap → Reason → Corrective Action → Owner → Deadline framework.
• Track departmental performance using RAG (Green/Amber/Red) reporting.
• Identify performance gaps and coordinate appropriate corrective actions and Performance Improvement Plans (PIPs).
• Work closely with Department Heads and the General Manager (GM) to establish measurable performance targets.
• Prepare weekly and monthly performance reports and management dashboards.
• Coach managers on performance management and effective performance conversations.

Human Resources

• Support recruitment and selection processes.
• Coordinate employee onboarding and orientation.
• Support employee relations and workplace engagement initiatives.
• Ensure HR policies and procedures are properly implemented.
• Support HR compliance and maintain accurate employee records.
• Provide general HR support to employees and management.

Administrative Operations

• Oversee day-to-day administrative activities and ensure smooth office operations.
• Maintain proper administrative records and documentation.
• Coordinate administrative processes across departments.
• Support management with relevant reports, documentation, and operational requirements.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or a related field.
• Minimum of 5 years of HR experience, with strong hands-on experience in performance management.
• Experience in FMCG or another target-driven commercial environment is preferred.
• Proven ability to develop and manage KPI systems, scorecards, and performance dashboards.
• Strong proficiency in Microsoft Excel and/or Google Sheets with good analytical skills.
• Excellent communication, coaching, and stakeholder management skills.
• Strong organisational and problem-solving abilities.
• High level of integrity, confidentiality, objectivity, and attention to detail.
• Ability to work effectively in a fast-paced, performance-driven environment.
• CIPM, CIPD, SHRM, or similar professional certification is an advantage.