CALL CENTRE AGENT – REGISTERED NURSE

Full time @RECRUITTECH posted 4 days ago in Healthcare & Pharmaceuticals
  • Post Date : October 6, 2026
  • Apply Before : October 29, 2026
  • Salary: ₦150,000 - ₦150,000 / Monthly
  • View(s) 7

Job Detail

  • Job ID 1367
  • Experience  1 - 3 Years 
  • Gender  Male Female 
  • Qualifications  Diploma (OND/ND/NCE) Degree Bachelor (B.sc/B.a) 

Job Description

Job Summary

We are seeking a Call Centre Agent to join our Assist Team and serve as the first point of contact for clients, members, patients, healthcare providers, and partners. The role involves handling requests, coordinating assistance, identifying urgent cases, and delivering professional and empathetic customer service.

Key Responsibilities

  • Handle inbound and outbound calls and customer enquiries.

  • Assess, document, and route service requests appropriately.

  • Identify and escalate urgent or emergency situations.

  • Coordinate with internal teams, healthcare providers, and service partners.

  • Maintain accurate case records and follow up on cases.

  • Ensure excellent customer service and confidentiality.

Requirements

  • OND, HND, or Bachelor’s Degree in Nursing, Health Sciences, Healthcare Administration, Business Administration, Communications, or a related field.

  • 1–2 years’ experience in customer service, call centre, healthcare, emergency response, hospitality, or a related field.

  • Excellent communication, listening, and problem-solving skills.

  • Ability to remain calm and professional under pressure.

  • Strong attention to detail and multitasking ability.

  • Comfortable using CRM and digital communication platforms.

  • Healthcare, HMO/TPA, insurance, or medical assistance experience is an advantage.

 
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