Job Description

• The Soft Services Manager owns the day-to-day delivery and performance of all soft services on site — cleaning and janitorial, landscaping and grounds, and pest control and waste management.
• Reporting to the Facility Manager, the role leads the soft services workforce and supervisors, manages specialist sub-contractors, and holds accountability for service quality, SLA/KPI delivery, hygiene and environmental standards, consumables and equipment, and cost control within budget. It suits a hands-on manager who sets high standards, builds disciplined teams and routines

Responsibilites

• Lead end-to-end delivery of all soft services — cleaning/janitorial, landscaping/grounds, and pest control & waste management — to agreed SLAs, KPIs, and quality standards.
• Plan, schedule, and supervise daily, periodic, and deep-cleaning programmes, grounds maintenance cycles, and pest/waste routines across all areas of the site.
• Manage, roster, and develop the soft services team and supervisors; set performance expectations, conduct toolbox talks, and drive discipline, productivity, and accountability.
• Manage specialist sub-contractors (e.g. fumigation, waste disposal, specialist cleaning), ensuring scope, standards, compliance, and value for money are met.
• Implement and monitor quality assurance — inspections, audits, checklists, and scoring — and close out defects and shortfalls with corrective actions.
• Own hygiene, housekeeping, and environmental standards, including waste segregation, safe disposal, and adherence to HSE and infection-control requirements.
• Control consumables, chemicals, and equipment: forecast demand, manage stock and usage, and ensure correct, safe, and economical use of materials and machines.
• Manage the soft services budget and costs; identify efficiencies and support procurement of equipment, consumables, and services.
• Enforce HSE compliance across all soft services activities — safe systems of work, PPE, COSHH/chemical handling, and relevant method statements and risk assessments.
• Produce performance reports and service data for the Facility Manager, tracking SLA/KPI attainment, trends, incidents, and improvement initiatives.
• Coordinate soft services readiness for events and peak periods, ensuring the facility is consistently presentable, clean, and well-maintained.