ABOUT THE OPPORTUNITY

We are recruiting a Fleet Operations Manager for a healthcare logistics business handling medical cargo dispatch and non-emergency passenger transport. The role is responsible for the daily performance, safety and readiness of motorcycle and car fleets, with a strong focus on time-sensitive delivery and service quality.

KEY RESPONSIBILITIES

• Coordinate daily dispatch activities for motorcycle couriers and car-based transport services.
• Manage rider and driver rosters, field performance, punctuality and service standards.
• Track turnaround time by job type, resolve bottlenecks and escalate service exceptions promptly.
• Coordinate pickups and deliveries with clinical, assistance and operations teams.
• Maintain preventive-maintenance schedules, fuel logs, vehicle records and fleet readiness.
• Implement and enforce procedures for medical cargo handling, cold chain basics and chain of custody.
• Investigate route deviations, delays, delivery failures and cargo-related incidents.
• Onboard and coach riders and drivers; report operational KPIs to management.

WHAT WE ARE LOOKING FOR

• Minimum of 3 years’ experience managing fleet, dispatch or logistics operations.
• Proven experience supervising motorcycle delivery/courier operations and field personnel.
• Good knowledge of Lagos road networks, route planning and last-mile delivery realities.
• Ability to use logistics, dispatch or fleet management software.
• Understanding of handling sensitive, time-critical or regulated goods; medical logistics exposure is a strong advantage.
• HND or bachelor’s degree in Logistics, Operations Management or a related discipline.
• Strong operational discipline, integrity and calm decision-making under pressure.